Paving Companies have a tough time with customer service because anytime they have to pave a road, driveway or parking lot it will inconvenience those who wish to use said road, driveway or park their cars. You must beware that upsetting anyone will lead to a complaint and hurt your business.

But if you rush the job in appeasement you will have to come back and fix it later and inconvenience everyone again and cost yourself more money in labor, time and materials on a job, which most likely you were the lowest bidder in the first place and there is not a lot of room there for screw-ups or a redo.

Paving companies there for are damned if they do and damned if they don’t. The key to customer service in the paving industry often has to do with scheduling a time when things are not so busy and of course to do the job right, when the weather is permitting.

Another key is good signage, proper barriers, clean equipment and allowing for free flow of cars without too much inconvenience. If you will focus on these things you will find that there will be little if any customer service issues and you will develop a strong showing in your community. Consider all this in 2006.

"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington

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